Ongoing Shopify Management is a dedicated service for brands that want continuous development, optimisation, and support on their Shopify store rather than one-off project engagements. Depending on which plan you choose, this covers day-to-day task management, technical maintenance, conversion optimisation, new functionality, and strategic development. You get a dedicated team that knows your store, your systems, and your business, without the overhead of hiring in-house.

A project has a defined scope, a start date, and an end date. Ongoing management is structured around continuous improvement rather than a fixed deliverable. Instead of scoping and pricing individual pieces of work every time something needs to change, you have a team available to move fast on priorities as they emerge. For businesses where the store is a core revenue channel, that continuity and speed matters more than the flexibility of picking up new agencies per project.

A freelancer gives you one person with one skill set. An in-house hire comes with significant overhead and takes time to find, onboard, and retain. Our service gives you access to a team with deep Shopify platform knowledge across development, strategy, and commerce operations, available from day one. For most mid-market businesses, the combination of cost, speed, and breadth of expertise makes a managed service the more practical choice than building that capability internally.

Because hours are not what moves your business forward. Tracking time creates the wrong incentives on both sides. We focus on outcomes: what gets done, what improves, and what impact it has on your store's performance. Our plans are structured around continuous prioritisation of high-value work, not on logging time against tasks.

We offer three plans. Support is for brands that primarily need on-demand expert help with troubleshooting, updates, and platform guidance. Advanced is for brands that want hands-on continuous management, task execution, and monthly performance reporting. Plus is for Shopify Plus merchants running more complex operations who need full-service strategic management, senior specialist access, and priority execution. The right plan depends on how central your Shopify store is to daily operations and how much development capacity you need on a regular basis.

Start time depends on the plan. Support plans start within two to four business days, Advanced and Plus plans within one to two business days. We begin with an onboarding session to understand your current setup, priorities, and goals. From there we configure your Monday.com board, align on a roadmap, and set a cadence for check-ins based on your plan, quarterly for Support, monthly for Advanced, and weekly for Plus.

All tasks and requests are managed through a dedicated Monday.com board we set up for you at onboarding. You submit requests directly in the board, track progress, and receive updates there. It functions as a shared workspace between your team and ours, giving you full visibility into what is being worked on and what is coming next.